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Conditions

Payment
Climaider receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. All amounts are in DKK. Danish kroner.
RenSti uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.
Membership for your donation is on a subscription basis but is non-binding. To unsubscribe, simply send us an E-mail at [email protected] and you will be unsubscribed immediately.

Reimbursement
If there is a refund, please send us your bank details so that we can transfer the agreed amount.

Cancellation
14 days full return policy is given for donations.
The period is calculated from the day you receive a receipt for the donation.
Cancellation must be notified to us within 14 days of purchase.
The notification must be given per. E-mail at [email protected] In the notice, you must clearly indicate to us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form. You can find it here: WITHDRAWAL FORM

Complaints – overview and links
If you have a complaint about your donation, a complaint can be sent to:
The Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you make a complaint here, you must provide our E-mail address: [email protected]

Generel Data Protection

If you write and submit data to the website in the form of contact forms, these will be stored on the site for up to 2 years to be able to refer to previous agreements and comments from them.

Website administrators can view and edit the information available to users on the Website at any time.
Analytical data is archived for a relevant period, in a legal, reasonable and transparent manner, in order to view and track our online growth, statistics and targeted ads, as well as improve our activity.
Our customer purchase records are filed on the basis of current Danish law.

We use an updated firewall that will notify us at all times if our security has been breached, whether this is through a firewall breach or a password breach – we will be notified as soon as possible, and we can take care of the situation. In addition, our firewall provides weekly updates on prevented attempts against our security as well as alarms on increased trial activity, so that we are always informed of possible attacks against our (and your) data.

By submitting your E-mail, you also sign up for the newsletter. We promise not to bombard you with emails, and if you do not want to receive our E-mails at all, you can always unsubscribe at the bottom of the E-mail.

Thank you very much for being a part of the fight against climate changes and welcome!

Conditions